When you invest in our professional equipment, you are investing in the longevity and safety of your career. We stand behind the premium quality of our products and provide direct, expert technical support to ensure your salon experience remains uninterrupted.

Below are the terms and conditions that govern our warranty and post-warranty services.
 

1. Comprehensive 12-Month Warranty

All electronic devices purchased directly through our website are backed by a 1-year (12-month) limited manufacturer warranty starting from the date of purchase.

• During the Warranty Period: We cover all manufacturing defects in materials or workmanship under normal professional use (e.g., internal motor failure, malfunctioning speed/power controls, PCB or controller issues).

• Post-Warranty Service: After the 1-year period, we continue to support you. Post-warranty diagnostic, cleaning, and repair services are available for a fee at our dedicated service center using genuine spare parts.
   

2. What is NOT Covered (Warranty Exclusions)

To maintain the high performance of your professional equipment, regular care is required. The manufacturer does not assume warranty obligations and will not provide free service in the following cases:

• Lack of Maintenance (Crucial for Dust Collectors):

  • Operating the device without the required filters.

  • Internal damage, motor failure, or faults caused by excessive accumulation of dust, dirt, or debris due to neglect of regular cleaning.

• Improper Use & Accidental Damage:

  • Damage from drops, physical impacts, spills, or exposure to liquids.

  • Damage caused by foreign objects entering the fan or motor area.

  • Issues caused by fluctuating power supplies or improper electrical voltage.

• Unauthorized Interference:

  • Evidence of third-party repair attempts, self-repair, disassembly, or modifications to individual components.

• External Factors:

  • Damage resulting from natural disasters (rain, lightning, fire) or extreme environmental factors (excessive humidity, corrosive environments).

  • Damage sustained during transit via external shipping carriers (please refer to our Damages & Shipping Issues section in the Shipping Policy).
     

3. How to File a Warranty Claim

To ensure a fast resolution and minimize your salon's downtime, please initiate your claim by contacting us with the following details:

1. Proof of Purchase: Your original order number, invoice, or correctly filled warranty receipt.

2. Serial Number: A clear photo of the serial number tag (found on the bottom or back of your device).

3. A Short Video: A quick video (15-30 seconds) showing the device's serial number and clearly demonstrating the issue or malfunction.

Our technical support team will review your submission and respond within 2–3 business days with further instructions.
 

4. Shipping Terms for Warranty Repairs

• Shipping to the Service Center: Shipping costs and safe packaging for units sent to our service center for inspection or repair are the responsibility of the customer.

• Return Shipping: For all approved warranty repairs, we will cover the return shipping costs to send the repaired or replacement unit back to you.

Certifications & Disclaimers

• Quality Standards: All SHEMAX devices are CE and ISO certified, meeting strict European and international safety and performance standards.

• Color Representation: Please note that the color of the product on your device's screen may slightly vary from its actual color due to differences in monitor settings and color rendition. We strive to represent the product color as accurately as possible.
   

Need Help?

To submit a service or warranty request, please complete the [Online Form]

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​For more details on returns, please read our Return Policy.