At EXAL Nail Supply, we stand behind the premium quality of our professional salon equipment. We want you to be completely satisfied with your investment. Below are the terms and conditions that govern returns, exchanges, and refunds.
 

1. Return Window & Prior Authorization

• 15-Day Return Period: You may request a return within 15 calendar days from the date of delivery (as confirmed by the carrier tracking info). Requests made after 15 days are not eligible for a refund.

• Prior Approval Required: All returns must be approved in advance. Please email us at team@exalnailsupply.com to request a Return Authorization.

• Unauthorized Returns: Items sent back without prior written authorization may be refused or returned to the sender at the customer’s expense.
   

2. Condition of Items & Fees

To ensure fairness, our return conditions depend on the state and usage of the product:

A. Unused & Unopened Items

If the product is completely unopened, unused, and in its original retail packaging:

• Eligible: Within 15 days of receipt.

• Unclaimed Packages: This policy also applies to packages that were not collected by the customer and were returned to us by the carrier.

• Fees: Return shipping is the buyer's responsibility. Your refund will be issued after deducting:

  1. The actual initial shipping cost (even if your shipping was originally free).

  2. Non-refundable transaction processing fees charged by payment providers (Stripe/PayPal/and others).

B. Used Items with Confirmed Defects

If you have used the item and discovered a manufacturing defect within 15 days of receipt:

• Resolution: Please contact us immediately. We will provide a prepaid return label and issue a free replacement with a similar product or a complimentary service repair.

• Refund Option: If you prefer a refund instead of a replacement/repair for a defective item, a 30% restocking fee will be deducted from your final refund.

C. Used Items WITHOUT Defects (Change of Mind)

If you have used the item, it functions perfectly, but you still wish to return it within 15 days:

• Fees: Return shipping is the buyer's responsibility.

• Refund Deductions: A 30% restocking fee will be applied. Additionally, the initial shipping cost (if free shipping was provided) and transaction processing fees will be deducted from the final refund.

• Time Limit: Absolutely no returns or refunds are accepted for used, non-defective items after the 15-day window.
   

3. Strictly Non-Returnable Items

For hygiene, safety, and technical reasons, the following items are final sale and cannot be returned under any circumstances:

• Replacement Filters: Any filter that has been opened, has damaged packaging, or shows any signs of use.

• Promotional Differences: The price difference between the regular sale price of a product and a promotional/sale price is non-refundable.
   

4. How to Initiate a Return

To start a return request, please email team@exalnailsupply.com with the following information:

1. Your Order Number (e.g., #1001).

2. A detailed reason for the return.

3. Clear photos or a short video showing the current condition of the product, its packaging, and the defect (if applicable).

Once approved, the item must be shipped back within 14 calendar days.

• Safe Packaging: You must use a reliable carrier with tracking. You are fully responsible for the product's packaging during its return transit. If the item is poorly packed and arrives damaged, leaked, or lost, the refund will be rejected.
   

5. Refund Processing

• Inspection: All returns undergo a thorough technical inspection at our service center.

• Timeline: Once approved, refunds are processed within 5–7 business days to your original payment method. Depending on your bank, it may take up to 30 days to reflect on your statement.

• Shipping & Transaction Fees: Original shipping costs, shipping insurance, and payment processing fees are strictly non-refundable.
   

6. Payment Disputes & Chargeback Policy

We are 100% committed to resolving any issues directly and fairly. By completing your purchase, you agree to the following terms regarding disputes:

• Contact Us First: You agree to contact EXAL Nail Supply at team@exalnailsupply.com to allow us to resolve any issue before filing a dispute or chargeback with your bank.

• Frozen Support: Once a chargeback or payment dispute is active, we are legally unable to process any refunds, replacements, or warranty claims, as the funds are frozen and handled exclusively by the card issuer.

• Contesting Disputes: Chargebacks filed to bypass the terms of this Return Policy (e.g., attempting to return used items after 15 days, or returning items without authorization) will be strictly contested with full documentation, including delivery confirmations, product condition records, and chat history.
   

7. Warranty Issues (After 15 Days)

If your device malfunctions after the initial 15-day return window but within the 1-year warranty period, it is covered under our Warranty & Service Policy. We will repair or replace your unit in accordance with those terms.
 

Need Help?

If you encounter a unique situation not covered by this policy, we are always open to discussing it on an individual basis to find the best solution. Please reach out to us at Contacts Page.

Please note: The actual color of the product on your device's screen may slightly vary from its actual color due to differences in monitor settings. We strive to represent colors as accurately as possible.